Frequently Asked Questions
What is a Chargeback?
The charge that is returned to the customer after his dispute application to the credit card company was successful. A Chargeback can be made only if the customer deposited the funds for the trading through a credit card or debit card. There are a lot of reasons for a Chargeback, with each reason code having a different time frame, supporting documents, rights, terms and conditions.
What is a Chargeback claim?
Depending on your case, circumstances and evidence, we choose the right reason and file a dispute based on what happened, applying to get your money back.
How long does it take to process a chargeback??
There is no specific time frame to processing a Chargeback, this varies from case to case depending on the bank, amount and complexity of the case. Average time frame is 120 days from the day of the deposit.
Is it possible to win a chargeback claim against a binary options company?
Yes, there are actions that the binary option company takes that that can be used against them in this process. If the case is solid we can also use the mistakes they made to reach a settlement with them. There are a lot of reasons for a Chargeback, with each reason code having a different time frame, supporting documents, rights, terms and conditions.
Is it possible to get my money back?
Absolutely. Contact us today and we will inspect your case to see if we can help you recover your loses.